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Collections for Medical Practice: Getting All You’re Owed in a Changing Insurance Landscape

Product Code: YMPDA022818A

Quick Overview

In an era of high deductibles and increased patient self-pay, practices find bills going unpaid and being forwarded to collection agencies, requiring them to work both harder and smarter to get the money up front.

Price: $199.00

Collections for Medical Practice: Getting All You’re Owed in a Changing Insurance Landscape

Collections for Medical Practice: Getting All You’re Owed in a Changing Insurance Landscape

Presented on:
Wednesday, February 28, 2018
12:30-1:30 p.m. Eastern

Presented by:
Pam D'Apuzzo, CPC, ACS-EM, ACS-MS, CPMA, President, RR Health Strategies

Level of Program:
Intermediate - Advanced

In an era of high deductibles and increased patient self-pay, practices find bills going unpaid and being forwarded to collection agencies, requiring them to work both harder and smarter to get the money up front. A back-end-collection strategy will have practices spending time and resources collecting payments long after the related service has been completed. As cost sharing continues to shift away from insurers, collecting out-of-pocket fees at the time of service is important to keep the revenue cycle flowing and ensure the practice’s survival.

At the conclusion of this program, participants will be able to:

  • Understand why they’re missing payments
  • Identify what they need to do at the first patient contact points to reduce payment loss
  • Describe the tools needed to maximize collections capability
  • Know how to teach front desk staff to collect
  • Know how to teach patients to pay
  • Know what to do when expected payment is missed

Agenda:

  • Identifying where payment problems begin: Insurance model changes such as high-deductible plans and health savings accounts; functional issues such as payment authorization and patient authorization; and failure to use tools such as automatic payments
  • Maximizing point-of-service payment opportunities—creating a “collections culture” where capturing payment at the earliest possible stage and following up effectively for uncollected payment is automatic
  • Staff education: Scripts your employees can follow to address patient resistance and confusion
  • Patient education: Training patients to expect to pay
  • Prioritizing follow-up: How to make sure post-encounter payment isn’t left hanging
  • Discussion of best practices, including:
    • Being compliant with the law in payment collection
    • How to make courtesy allowances
    • Advantages and methods of online bill pay
    • Using a cost estimator before treatment
    • Patient financing options, including payment plans

Who Should Listen?

Anyone with any responsibility for practice revenue via patient billing: owners, CEOs, CFOs, and especially hands-on executives such as billing managers and RCM managers, or junior employees on that career track

Your Expert Presenter:

Pam D'Apuzzo

Pam D'Apuzzo, CPC, ACS-EM, ACS-MS, CPMA, has over 25 years of healthcare consulting experience spanning academic medical centers, community hospitals, faculty practice plans, and large private practices. D'Apuzzo has consulting experience in all areas of practice and is a recognized industry expert in the area of coding and compliance.

D'Apuzzo is a frequent speaker at conferences sponsored by the American Academy of Professional Coders (AAPC), the Healthcare Financial Management Association (HFMA), the New York State Society of Physician Assistants (NYSSPA), the Suffolk County Medical Society (SCMS), and the AAGL – Advancing Minimally Invasive Gynecology Worldwide National Summit.


How the Webinar Works
 

Add this webinar to your shopping cart or call toll-free 1-855-CALL-DH1 (1-855-225-5341).

In advance of the webinar you will receive a toll free telephone number with dialing instructions and a link to download the course materials. Listen in and follow along live on the web or stream the training On Demand after the live date. Note: On Demand viewers are eligible for CEUs.

There is no limit to the number of staff from your office who can listen to the webinar live via speakerphone* or view On Demand. Access to the On Demand version and its accompanying materials is guaranteed for 90 days from the date of purchase.

When prompted, you will have an opportunity to ask your questions during the live webinar only.

Webinar system requirements and program materials:

To fully benefit from the webcast experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled
Internet: 56K or faster Internet connection (high-speed connection recommended)
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices 

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location.

CAN'T LISTEN LIVE?

No problem. The On-Demand version is now available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $199 value!

*One phone line per registration fee. Additional connections subject to additional registration fees.