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Our Guarantee

Our Products

We offer a worry-free shopping experience. DecisionHealth print and DVD products are fully guaranteed. If you are dissatisfied with a product for any reason, you may receive a full refund or credit by returning the item in resalable condition within 30 days to:

H&H Fulfillment
854 North Prince St.
Lancaster, PA 17603

If you have any questions or concerns about making returns, please contact our Customer Service Department

Online Courses

Online courses are fully guaranteed during your access period*. Once you have completed a course, and if you have questions or are dissatisfied with that online course, please contact our Customer Service Department.

* Access periods vary.  Please see individual product terms for details.

Downloaded Digital Products

Downloaded digital products are not eligible for refunds.

Live Events

Due to the nature of live events – need for advance purchases and limited seating - full refunds are not offered. However, we do offer the following:

  • Cancellations received 30 days or more prior to the event are eligible for a credit or refund, less a $250 cancellation fee. The credit will be valid for up to six months from date of cancellation.
  • Cancellations made 30 to 10 days prior to the event are not eligible for refunds but are eligible for payment transfer (credit) to another DecisionHealth event, less a $250 cancellation fee. The credit will be valid for up to six months from date of cancellation.
  • Participant(s) who cancel less than 10 days prior to the event will be considered "no shows" and will not be eligible for refunds/credits.


By registering for a DecisionHealth event you are agreeing to the following terms:

I agree not to copy or permit to be copied, in any form or format, without the express written permission of DecisionHealth, any of the contents of the event materials or attendee profiles. I also agree not to use the event contents for any commercial, marketing, promotional, or political purposes. No solicitation is permitted by anyone except by exhibitors within the confinement of their booth.

I understand that I am prohibited from recording any educational session content unless I have obtained written permission in advance from DecisionHealth, including the use of recording on social media feeds.

You are providing permission to receive emails, mailings and faxes related to the DecisionHealth event.

For security reasons, badge swapping is not permitted. Anyone found wearing a badge that does not match his/her identification will be evicted from the event without a refund. In addition, the badge/name will be cancelled.

Event Participants are expected to behave responsibly and to treat each other - and treat the community - with respect, kindness, and compassion. DecisionHealth reserves the right, without refund, to revoke the credentials of participants whose conduct is deemed inappropriate, disorderly, or offensive by DecisionHealth, affiliated third parties or the local authorities.

DecisionHealth has a weapons-free policy. Attending Participants are prohibited from carrying weapons of any kind, including concealed or displayed firearms. Participants are not permitted to bring weapons onto the premises of any DecisionHealth events. DecisionHealth reserves the right, in its sole discretion, without refund, to deactivate and/or revoke the credentials of participants who violate this weapons-free policy. Participant agrees that this policy is in force, and agrees to comply with the policy, regardless of whether signs prohibiting weapons are posted at the premises of any official DecisionHealth event.

I agree to all the terms and conditions set forth above, including the use of photographic images. Noncompliance will result in registration cancellation without refund. DecisionHealth reserves the right to expel anyone in violation of these policies from the event.


Customer Service Department

Representatives are available Monday – Friday 8:00 am to 5:00 pm CST. Please call us at 1-855-225-5341 or email customer@decisionhealth.com. We answer e-mail requests received during business hours the same day and all e-mail requests within two business days. 

Thank you for your business. We look forward to making your experience with DecisionHealth exceptional!