Our Guarantee

Our Products
We offer a worry-free shopping experience. DecisionHealth print and DVD products are fully guaranteed. If you are dissatisfied with a product for any reason, you may receive a full refund or credit by returning the item in resalable condition within 30 days to:

H&H Fulfillment
854 North Prince St.
Lancaster, PA 17603

If you have any questions or concerns about making returns, please contact our Customer Service Department

Online Courses
Online courses are fully guaranteed during your access period*. Once you have completed a course, and if you have questions or are dissatisfied with that online course, please contact our Customer Service Department.

* Access periods vary.  Please see individual product terms for details.

Downloaded Digital Products
Downloaded digital products are not eligible for refunds.

Customer Service Department
Representatives are available Monday – Friday 8:00 am to 5:00 pm CST. Please call us at 1-855-225-5341 or email We answer e-mail requests received during business hours the same day and all e-mail requests within two business days. 

Thank you for your business. We look forward to making your experience with DecisionHealth exceptional!