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Our Guarantee

Our Products

We offer a worry-free shopping experience. DecisionHealth print and DVD products are fully guaranteed. If you are dissatisfied with a product for any reason, you may receive a full refund or credit by returning the item in resalable condition within 30 days to:

H&H Fulfillment
854 North Prince St.
Lancaster, PA 17603

If you have any questions or concerns about making returns, please contact our Customer Service Department


Online Courses

Online courses are fully guaranteed during your access period*. Once you have completed a course, and if you have questions or are dissatisfied with that online course, please contact our Customer Service Department.

* Access periods vary.  Please see individual product terms for details.


Downloaded Digital Products

Downloaded digital products are not eligible for refunds.


Event Registration Policies

Cancellation/Refund Policy
Due to the nature of live, in-person events—including accommodation planning and state-, federal-, and venue-mandated capacity limitations—full refunds are not offered. However, we do offer the following:

  • Participants who cancel 30 days or more prior to the event are eligible for a credit or refund, less a $250 cancellation fee. The credit will be valid for up to 90 days from date of cancellation.
  • Participants who cancel 30 to 10 days prior to the event are not eligible for refunds but are eligible for payment transfer (credit) to another Simplify Compliance event, less a $250 cancellation fee. The credit will be valid for up to 90 days from date of cancellation.
  • Participants who cancel less than 10 days prior to the event will be considered “no shows” and will not be eligible for refunds.
  • Participants who do not cancel and do not attend are liable for the full registration fee.


Note: Simplify Compliance and its comprising brands reserve the right to cancel or reschedule in-person programs and to close registration when programs are sold out. For these reasons, registrants are advised against purchasing non-refundable airline tickets. Should an in-person event be postponed or cancelled, your registration fee will not be refunded but will automatically be applied to the rescheduled event or a future Simplify Compliance event.


By registering for and attending a Simplify Compliance event you are agreeing to the following terms:

Content & Promotional Rights: I agree not to copy or permit to be copied, in any form or format, any of the contents of the event materials or attendee profiles without the express written permission of Simplify Compliance. I also agree not to use the event contents for any commercial, marketing, promotional, or political purposes. No solicitation is permitted by anyone except by exhibitors within the confinement of their booth.

Recording: I understand that I am prohibited from recording any educational session content, including the use of recording on social media feeds, unless I have obtained written permission in advance from Simplify Compliance.

Photography: I understand that Simplify Compliance or its contractors record, photograph, and/or stream the various aspects and activities related to its events for both archival and promotional purposes. By attending this event, I give Simplify Compliance and its contractors permission to use my voice and image in any such archival or promotional recording, photograph, or streaming activity without any compensation or credit.

Communications: I am providing permission to receive emails, mailings, and faxes related to the Simplify Compliance event. I understand that by choosing to attend an event, I consent to my business contact information being shared with event sponsors. I understand that sponsors may choose to follow up with me after the event and that I may choose to opt out of communications from each party individually at any time. I understand that use of my business contact information is governed by both the Simplify Compliance privacy policy and the privacy policies of the event’s sponsors.

Respectful Conduct: Event participants are expected to behave responsibly and to treat each other—and treat the community—with respect, kindness, and compassion. Simplify Compliance reserves the right, without refund, to revoke the credentials of participants whose conduct is deemed inappropriate, disorderly, or offensive by Simplify Compliance, affiliated third parties or the local authorities.


Customer Service Department

Representatives are available Monday – Friday 8:00 am to 5:00 pm CST. Please call us at 1-855-225-5341 or email customer@decisionhealth.com. We answer e-mail requests received during business hours the same day and all e-mail requests within two business days. 

Thank you for your business. We look forward to making your experience with DecisionHealth exceptional!